Everything you need to know about ordering, shipping, returns and more.
You can order directly through the website by adding products to your cart and checking out. Alternatively, tap "Buy on WhatsApp" on any product and we'll process your order personally over chat.
Absolutely. Just message us on WhatsApp at +91 89216 17791 with the product name, your size, and your address. We'll confirm availability, share the price, and handle everything from there.
After placing an order through the website, we'll send you a confirmation message on WhatsApp within a few hours. For WhatsApp orders, we confirm directly in the chat once availability and payment are verified.
Size availability varies by product. The product description mentions available sizes where applicable. When ordering via WhatsApp, let us know your size and we'll confirm if it's in stock — or suggest the closest available option.
We accept UPI (GPay, PhonePe, Paytm), debit/credit cards, net banking, and bank transfers. Cash on Delivery (COD) may be available for select pin codes — ask us on WhatsApp to confirm.
Yes. Our website uses Razorpay for all online payments, which is a trusted and RBI-authorised payment gateway. Your card and UPI details are fully encrypted and never stored on our servers.
Yes! Use code BodenWalker10 for 10% off your order. We also run occasional sale events — follow us on Instagram or check back regularly for offers.
Delivery takes 1–3 days within Kerala, 2–4 days for South India, and 3–6 days for the rest of India. Remote areas may take up to 9 business days. See our full Shipping Policy for details.
Yes — shipping is free on all orders above ₹1,999. Orders below that threshold have a small shipping fee depending on your location (starting at ₹49).
Once your order is dispatched, we'll send you a tracking link directly on WhatsApp. You can use this link to check your shipment status in real time.
We offer a 7-day return window from the date of delivery. Items must be unused and in original packaging. Just message us on WhatsApp to initiate a return. See our Returns Policy for full details.
Once we receive and inspect the returned item, refunds are processed within 3–5 business days for UPI/bank transfers and 5–7 days for card payments. We'll update you on WhatsApp every step of the way.
We're sorry to hear that! Please message us on WhatsApp within 48 hours of delivery with a photo of the item. We'll send a replacement or issue a full refund, including return shipping charges.