Returns, Exchanges & Refunds

*Reporting sooner helps us file a courier claim, but a genuine defect or damage report after day 7 is still considered — see section 2.

1 Your legal rights come first

Nothing on this page reduces the rights you have as a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Sale of Goods Act, 1930 or any other Indian law. If any part of this policy conflicts with a right you have by law, the law prevails.

2 Defective, damaged, wrong or not-as-described items

This covers: a manufacturing defect (for example a detached sole, broken strap, faulty movement), damage in transit, a different product, size, colour or quantity from what you ordered, or a product that is materially different from its description on our site.

• Tell us within 7 days of delivery using the return request page. Reporting within 48 hours is best, because we can raise a courier claim quickly.
• You choose: a free replacement (if the item is in stock) or a full refund of the item price and the shipping you paid.
• Pickup and delivery are free. If no pickup is available at your PIN code, ship it to us by any courier and we reimburse the actual cost on a receipt.
• Defects found after 7 days are still welcome: contact us and we will assess in good faith. Your statutory rights and any manufacturer warranty continue to apply (see section 11). Normal wear and tear, misuse or accidental damage after delivery are not defects.

3 Size and fit exchanges

For shoes and sandals that do not fit. Request within 7 days of delivery. The item must meet the condition rules in section 6. We send the new size in the same style and colour, subject to stock.

• The first exchange of each item is free (pickup and delivery).
• If your size is out of stock, you can choose another colour of the same price or a refund (reverse-pickup fee applies as in section 4).
• If the replacement still does not fit, a further exchange or return is treated as a change-of-mind return under section 4.

4 Change-of-mind returns (shoes and sandals)

Indian law does not require a seller to accept returns when a product is exactly as described, so this is a courtesy we offer. Change your mind about a pair of shoes or sandals? Request within 7 days of delivery. If the item meets section 6, we refund the amount you paid for it.

• A ₹99 reverse-pickup fee is deducted from the refund. This fee is shown again before you submit your request, so there are no surprises.
• The original shipping fee, if you paid one, is not refunded for change-of-mind returns.
• If you prefer, you can return the item yourself by courier to the address we give you; the ₹99 fee still applies.

5 What is not eligible, and why

For hygiene, safety, brand-warranty and fraud-prevention reasons, the following are not accepted for change-of-mind return or size exchange. Your defect, damage and wrong-item rights (section 2) are not affected.

• Watches and accessories, including electrical or personal-care accessories (for example shoe dryers and sanitisers), once the seal or packaging has been opened.
• Footwear that has been worn outdoors, washed, altered or damaged after delivery.
• Products returned without original box, tags or invoice, or returned after the 7-day window.
• Items where the serial number, batch code or label does not match what we dispatched.

6 What “unused” means

You are welcome to try footwear on indoors, on a clean, soft surface. To qualify for exchange or change-of-mind return, the item must be:

• Unworn outdoors: clean outsole with no scuffs, dirt or wear marks; no odour; no stains.
• In its original box with all tags, inserts, spare laces and the invoice.
• Packed securely in an outer carton or pouch (not just the shoe box with a label stuck on it).

We photograph returned items on arrival. If an item does not qualify, we tell you why in writing and share the inspection photographs; you can ask us to send it back to you free of charge.

7 How to request a return or exchange

1. Open the request page. Go to Start a return, enter your order ID and the mobile number used at checkout, then pick the item and the reason.
2. Send evidence if asked. You get a request ID. For damage, wrong-item or defect claims, send clear photos or your unboxing video on WhatsApp quoting that ID.
3. We respond within 48 hours with approval and pickup details, or a written reason if we cannot approve.
4. Hand over the parcel. Keep the item packed with everything it came with. A courier collects it; you get a pickup receipt.
5. Quality check within 3 working days of receipt, then your replacement is dispatched or your refund is started.

8 Refunds

• Amount: what you actually paid for the returned item (after any coupon discount). Coupon value is never paid out as cash.
• Shipping fee: refunded where the return is due to a defect, damage, wrong item or our error; not refunded for change-of-mind or size-related returns.
• Prepaid orders: refunded to the original payment method (UPI, card, netbanking or wallet) through Razorpay. We start the refund within 2 working days of approval; your bank usually credits it in 5–7 working days after that.
• Cash on Delivery orders: refunded by UPI or bank transfer to an account in the name of the person who placed the order. We only need the UPI ID or account number and IFSC.
• We will never ask for your OTP, PIN, CVV or password for a refund. If anyone does, it is not us — report it on WhatsApp.

9 Cancelling an order

• Before dispatch: cancel at no charge by WhatsApp or email with your order ID. Prepaid orders are refunded in full.
• After dispatch: you may refuse delivery, or return the item under this policy once received. For prepaid orders, the refund is started when the parcel returns to us.
• If we cancel an order (stock error, pricing error, pincode not serviceable), you get a full refund of anything paid.

10 Fair use and fraud prevention

We keep our prices low by keeping costs low. A small number of misuse cases make that harder for everyone, so we apply these rules equally to all customers. They never limit your rights for a genuine defect, damaged or wrong item.

• Verification. We record the style, size, batch code and dispatch photographs for every parcel. A returned item must be the same product we sent. Swapped, used, damaged-by-customer, counterfeit or incomplete items are declined and sent back to you at our cost, with our inspection photographs and reasons in writing.
• One request per item. Each order item can have one return or exchange request. If you disagree with our decision, use the grievance process in section 12.
• Return-pattern review. If in any 90 days you make three or more change-of-mind returns or size exchanges, or two or more claims we find invalid, we may (a) make your future orders prepaid-only, and/or (b) offer exchanges instead of refunds for change of mind. We will tell you in writing which rule applied, and you can ask the Grievance Officer to review it.
• Refused Cash-on-Delivery parcels. If two or more COD parcels are refused at the door without a valid reason within 90 days, future orders may require prepayment.
• Coupon and offer misuse (for example multiple accounts for a single-use coupon) may result in the order being cancelled, with a refund of anything you paid.
• False claims. Knowingly false statements or fabricated or altered evidence (photos, videos, receipts) will be rejected, may be reported to our payment and courier partners, and may be pursued under applicable Indian law.

11 Warranty

• Watches carry the brand’s manufacturer warranty as stated on the product page or warranty card. Dead-on-arrival or defective watches reported within 7 days are replaced or refunded by us (section 2). After that, we will help you reach the brand’s service centre.
• Footwear and accessories: manufacturing defects such as sole separation or faulty stitching are covered. Wear and tear, misuse, water or heat damage, and accidental damage are not.

12 Questions and complaints

13 Changes to this policy

We may update this page. The version shown on the date you placed your order is the one that applies to that order. We keep dated copies of every version. Questions about this policy can be sent to the Grievance Officer above.